COURSES

COMMUNICATION STRATEGIES FOR CONFLICT - 16 HRS     POST PLAN II

EFFECTIVE COUNSELING & EVALUATION - 16 HRS

Course scheduled 2020

USE OF FORCE: REPORTING & INVESTIGATING - 8 HRS

Course scheduled 2020 

 

De-escalation is an often misunderstood term, and it does not work when both sides are "escalated." Using the science & research underlying human behavior & communication, this course will help the learner develop skills to reduce the impact of their emotions in stressful encounters by reducing the ego's role in conflict. These skills can then be used to form strategies to achieve positive outcomes by understanding and effectively communicating with difficult and hostile citizens.  

 

This POST-certified course is funded through POST's Innovative Grant Program and is offered at no cost to departments or officers. Tuition currently is paid directly to the presenter by POST. Take advantage of this limited-time offer by reserving your spot today.  info@operantsys.com

The ability to communicate effectively, especially in critical or stressful incidents, is essential to a police officer, dispatcher, or anyone in public service. Today’s law enforcement professionals are under constant scrutiny through easily shared personal video and a worldwide social media audience. Losing your cool, making the wrong statement, or simply having your legitimate words and actions taken out of context can dramatically impact the reputation of the officer and their department.

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PRACTICAL MEDIA STRATEGIES - 16 HRS

Course scheduled 2020